Our Web Store will process your online order within 1 to 3 days of its placement depending on volume of orders we are currently receiving. During holiday weekends, busy summer months and our annual sale, please be patient with us as we prepare your order. Orders received after 12pm MST on Fridays will not ship until Monday at the earliest.
Due to COVID-19 and the advent of shipping delays all over the globe, shipping your order may take a few days longer than expected. For orders placed with domestic ground shipping, this may mean a package can take up to ten days to arrive at your doorstep. For a faster delivery, or if you need to receive your order by a certain date, please choose an expedited shipping speed at checkout.
Orders within the U.S. are shipped via UPS or FedEx. If you have a preference in carrier, please let us know in the “Notes” section of your order. Shipping rates are calculated during the checkout process. Please note that we do not ship to PO boxes.
We recommend all domestic orders to be sent signature required. By waiving the signature requirement, the customer accepts responsibility for any missing or lost packages. We are not responsible for any delays due to weather conditions, local delivery error or international customs.
International orders are shipped via DHL Express. The customer is responsible for all taxes, customs and import duties. All international sales are final. More information regarding international shipping can be found here. For additional assistance on international shipping quotes please contact our Web Team at (505) 982-6192 or firstname.lastname@example.org.
As we do have brick and mortar stores, there is a small chance that an item may sell in-store simultaneously to an online purchase. In the event of this, or any other happening with your order, we will contact you via email or phone and refund your card for the merchandise.
Please contact email@example.com with any questions. Thank-you for your understanding and patience!
Our Web Team is available
Monday to Wednesday
10am – 5:30pm MST
Thursday to Saturday
10am – 6pm MST
505 982 6192