Returns

Web Store returns are only accepted if the merchandise:

  • Has not been worn, washed or used in any way
  • Has all tags attached
  • Remains in the condition in which it was shipped

Items purchased on sale are eligible to be returned for store credit only if purchased at 50% off or less. Items purchased on sale over 50% off are final sale.

Web Store refunds will be processed as follows:

  • If merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life within 15 days of UPS delivery date to customer, the return will be refunded to the customer’s credit card.
  • If merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life within 16-30 days of UPS delivery date to customer, the return will be refunded for store credit.  Please note, store credit does not expire.
  • Returns are not accepted more than 30 days after UPS delivery date to customer.
  • We are unable to offer price adjustments.

Each Web Store package contains a UPS Prepaid Return Shipping label (excluding items ineligible for return). If the customer uses the UPS label provided, a $16 Return Shipping Fee will be deducted from the credit card refund or store credit amount.

Exchanging Web Store Merchandise

We offer one-time complimentary shipping on size exchanges for the same item purchased. Sale Merchandise is excluded. For assistance with a size exchange, please contact a Web Sales Associate at (505) 982-6192 or  help@santafedrygoods.com.

How to Return Web Store Merchandise

  • Complete the return form provided and place it in the shipping box with the merchandise to be returned.
  • Affix the UPS Prepaid Return Shipping label provided to the outside of the shipping box. Make sure no other shipping labels are visible.
  • For a replacement UPS Prepaid Return Shipping label, please contact a Web Sales Associate at (505) 982-6192 or help@santafedrygoods.com.
  • Please deliver the return package to a UPS Carrier or a UPS Collection Facility.
  • If using an alternate carrier for return shipping, please insure the return merchandise for its full value and retain a record of the tracking number. Santa Fe Dry Goods, Workshop & Wild Life Web Store are not responsible for loss/damage on returns shipped under an alternate label/carrier.

International Returns
All international sales are Final Sale.

Store Credit
Store credit does not expire. Please contact a Web Sales Associate to use store credit for Web Store purchases. Web Sales Associates may be contacted at (505) 982-6192 or help@santafedrygoods.com.

Please note there is a small chance that merchandise is being sold in the Santa Fe Dry Goods, Workshop & Wild Life brick and mortar stores simultaneous to online purchases being finalized. If this occurs, a Web Sales Associate will inform the customer and transact a refund for the merchandise.

Need help?

Our Web Team is available
Monday to Saturday
10am – 5:30pm MST

help@santafedrygoods.com

505 982 6192

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