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Have Questions? We'd Love to Help

Call us at 505.982.6192

Email us at help@santafedrygoods.com

Shipping & Returns Policy

Placing A Web Store Order

Please note there is a small chance that merchandise is being sold in the Santa Fe Dry Goods, Workshop & Wild Life brick and mortar stores simultaneous to online purchases being finalized. If this occurs, a Web Sales Associate will inform the customer and transact a refund for the merchandise.

Web Store Return Guidelines

Web Store returns are only accepted if the merchandise:

  • Has not been worn, washed or used in any way
  • Has all tags attached
  • Remains in the condition in which it was shipped

Web Store refunds will be processed as follows:

  • If merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life within 15 days of UPS delivery date to customer, the return will be refunded to the customer's credit card.
  • If merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life within 16-30 days of UPS delivery date to customer, the return will be refunded for store credit.  Please note, store credit does not expire.
  • Returns are not accepted more than 30 days after UPS delivery date to customer.
  • We are unable to offer price adjustments.

Each Web Store package contains a UPS Prepaid Return Shipping label. If the customer uses the UPS label provided, a $16 Return Shipping Fee will be deducted from the credit card refund or store credit amount.

Store Credit 

Store credit does not expire. Please contact a Web Sales Associate to use store credit for Web Store purchases. Web Sales Associates may be contacted at (505) 982-6192 or help@santafedrygoods.com.

Exchanging Web Store Merchandise

The Web Store offers one time complimentary shipping on size exchanges for the same item purchased. For assistance with a size exchange, please contact a Web Sales Associate at (505) 982-6192 or  help@santafedrygoods.com.

How to Return Web Store Merchandise

  • Complete the return form provided and place it in the shipping box with the Web Store merchandise to be returned.
  • Affix the UPS Prepaid Return Shipping label provided to the outside of the shipping box.
  • If returning in the original shipping box, please be sure to cover any original shipping labels.
  • For a replacement UPS Prepaid Return Shipping label issued by Santa Fe Dry Goods, Workshop & Wild Life, please contact a Web Sales Associate at (505) 982-6192 or help@santafedrygoods.com.
  • Please deliver the return package to a UPS Carrier or a UPS Collection Facility.
  • If using an alternate carrier for return shipping, please insure the return merchandise for its full value and retain a record of the tracking number. Santa Fe Dry Goods, Workshop & Wild Life Web Store are not responsible for loss/damage on returns shipped under and alternate label/carrier.

Approval Box Returns

All merchandise purchased from an Approval Box is a Final Sale.

International Returns

All international sales are Final Sale.

Shipping

Orders within the U.S. are shipped via UPS. Shipping rates are generated during the checkout process. Please note that UPS does not ship to PO Boxes.

Orders received after 12pm MST on Fridays will not ship until Monday.

International orders are shipped via DHL. For International Shipping Quotes please contact a Web Sales Associate at (505) 982-6192 or help@santafedrygoods.com. The customer is responsible for all taxes, customs and import duties. All International Sales are Final.