Web Store returns are only accepted if the merchandise:

• Has not been worn, washed or used in any way
• Has all tags attached
• Remains in the condition in which it was shipped

Web Store refunds will be processed as follows:

• If merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life within 15 days of UPS/FedEx delivery date to customer, the return will be refunded to the customer’s credit card.
• If merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life within 16-30 days of UPS/FedEx delivery date to customer, the return will be refunded for store credit.  Please note, store credit does not expire.
• Returns are not accepted more than 30 days after UPS delivery date to customer.
• We are unable to offer price adjustments.

Each Web Store package contains a Prepaid Return Shipping label (excluding items ineligible for return). If the customer uses the label provided, a $16 Return Shipping Fee will be deducted from the credit card refund or store credit amount. Please note that for orders with more than 4 homegoods items, a custom return shipping fee equal to the original outbound shipping cost will be applied to the order should the items be returned.

Exchanging Web Store Merchandise

We offer one-time complimentary shipping on size exchanges for the same item purchased. Sale Merchandise is excluded. For assistance with a size exchange, please contact a Web Sales Associate at (505) 982-6192 or  help@santafedrygoods.com.

How to Return Web Store Merchandise

• Complete the return form provided and place it in the shipping box with the merchandise to be returned.
• Affix the UPS/FedEx Prepaid Return Shipping label provided to the outside of the shipping box. Make sure no other shipping labels are visible.
• For a replacement UPS/FedEx Prepaid Return Shipping label, please contact a Web Sales Associate at (505) 982-6192 or help@santafedrygoods.com.
• Please deliver the return package to a UPS/FedEx Carrier or a UPS/FedEx Collection Facility.
• If using an alternate carrier for return shipping, please insure the return merchandise for its full value and retain a record of the tracking number. Santa Fe Dry Goods, Workshop & Wild Life Web Store are not responsible for loss/damage on returns shipped under an alternate label/carrier.

Returns on Customer-Requested Delayed Shipments

In the event there is a customer-requested shipping delay of more than 5 days after the original purchase, please note that we will be unable to extend a credit card refund if the pieces requested aren’t quite right. However, we will still extend store credit or an exchange for any delayed-shipping pieces returned within 30 days of the original purchase.

International Returns
All international sales are Final Sale.

Store Credit
Store credit does not expire. Please contact a Web Sales Associate to use store credit for Web Store purchases. Web Sales Associates may be contacted at (505) 982-6192 or help@santafedrygoods.com.

Please note there is a small chance that merchandise is being sold in the Santa Fe Dry Goods, Workshop & Wild Life brick and mortar stores simultaneous to online purchases being finalized. If this occurs, a Web Sales Associate will inform the customer and transact a refund for the merchandise.