Return Policy

Web Store returns, including sale items, are only accepted if the merchandise:

• Has not been worn, washed or used in any way
• Has all tags attached
• Remains in the condition in which it was shipped

Web Store returns will be processed after merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life:

• Within 15 days of delivery date to customer, the return, excluding the original shipping cost, will be refunded to the customer’s credit card.
• Within 16-30 days of delivery date to customer, the return, excluding the original shipping cost, will be refunded for store credit. (Please note, store credit does not expire.)
• 30 days after the delivery date to customer, returns are no longer accepted.
• We are unable to offer price adjustments.

Web Store refunds will be processed as follows:

1. A Prepaid return shipping label is provided with each order. If the customer uses the Return Shipping Label provided, a $16 Return Shipping Fee will be deducted from the credit card refund or stre credit amount.
2. Place the completed return form in the shipping box and affix the Prepaid Return Shipping label attached to your receipt.
3. For a replacement Prepaid Return Shipping label issued by Santa Fe Dry Goods, Workshop & Wild Life, please contact a Web Sales Associate at 505-982-6192 or help@santafedrygoods.com.
4. Please deliver the return package to the Carrier or their Authorized Collection Facility.
5. Please note that for orders with more than 4 home goods items, a custom return shipping fee equal to the original outbound shipping cost will be applied to the order should the items be returned.

If using an alternate carrier for return shipping, please insure the return merchandise for its full value and retain a record of the tracking number. Santa Fe Dry Goods, Workshop & Wild Life are not responsible for loss/damage on returns shipped under an alternate label/carrier.

Store Credit

Store credit does not expire. Please contact a Web Sales Associate to use store credit for Web Store purchases. Web Sales Associates may be contacted at (505) 982-6192 or help@santafedrygoods.com.

Exchanges

We offer one-time complimentary shipping on size exchanges for the same item purchased. Sale Merchandise is excluded. For assistance with a size exchange, please contact a Web Sales Associate at (505) 982-6192 or  help@santafedrygoods.com

International Returns

All international sales are Final Sale.

Customer-Requested Delayed Shipments

In the event there is a customer-requested shipping delay of more than 5 days after the original purchase, please note that we will be unable to extend a credit card refund if the pieces requested aren’t quite right. However, we will still extend store credit or an exchange for any delayed-shipping pieces returned within 30 days of the original purchase.

Please note there is a small chance that merchandise is being sold in the Santa Fe Dry Goods, Workshop & Wild Life brick and mortar stores simultaneous to online purchases being finalized. If this occurs, a Web Sales Associate will inform the customer and transact a refund for the merchandise.