General Information

Thank you for shopping with Santa Fe Dry Goods, Workshop and Wild Life. Our Web Team processes online orders within one to three days of their placement depending on the volume of orders received. During peak season — holiday weekends, busy summer months and our annual sale — please allow for extra time as we prepare your order. 

Due to global shipping delays caused by inclement weather or unforeseen circumstances, shipping your order may take a few days longer than expected. For this reason, orders placed with Domestic Ground shipping could take up to ten days to arrive at your doorstep. 

For a faster delivery, or if you need to receive your order by a certain date, please choose an expedited shipping speed at checkout. Orders received after 12pm MST (Mountain Standard Time) on Fridays will ship out on the following Monday or Tuesday.

Holiday Shipping 2024

Here are a few dates to keep in mind for receiving deliveries by December 24th.

For International Delivery, order by Friday, December 13th.

For Ground Shipping, order by Monday, December 16th.

For 2nd Day Shipping, order by Thursday, December 19th.

For Overnight Shipping, order by 2pm MST on Friday, December 20th.

Shipping Carriers

Orders within the U.S. are shipped via UPS or FedEx. If you have a carrier preference please let us know in the “Notes” section of your order and we will do our best to accommodate your request. Shipping rates are calculated during the checkout process. Please note that we cannot ship to PO Boxes.

We recommend all domestic orders be sent with Signature Required. By waiving the signature requirement, the customer accepts responsibility for any missing or lost packages. We are not responsible for any delays due to weather conditions, local delivery error or international customs.

International Orders

International orders are shipped via DHL Express or FedEx. Please be aware that the customer is responsible for all taxes, customs and import duties. All international sales are final. More information regarding international shipping can be found here. For additional assistance on international shipping please contact our Web Team at (505) 982-6192 or help@santafedrygoods.com.

Jewelry Orders

Any jewelry valued over $1500 USD will be shipped 2-Day Delivery to ensure your pieces a safe and speedy delivery. If your jewelry order is received after Wednesday at 2pm MST, it will ship the following Monday.

Product Availability

As we have brick and mortar stores, there is a chance that an item may sell in-store simultaneously to an online purchase. In the event of this, we will contact you via email or phone and refund your card for the merchandise.

Please contact help@santafedrygoods.com with any questions. We look forward to assisting you.

Return Policy

Web Store returns, including sale items, are only accepted if the merchandise:

• Has not been worn, washed or used in any way
• Has all tags attached
• Remains in the condition in which it was shipped

Web Store returns will be processed after merchandise is returned to Santa Fe Dry Goods, Workshop & Wild Life:

• Within 15 days of delivery date to customer, the return, excluding the original shipping cost, will be refunded to the customer's credit card.
• Within 16-30 days of delivery date to customer, the return, excluding the original shipping cost, will be refunded for store credit. (Please note, store credit does not expire.)
• 30 days after the delivery date to customer, returns are no longer accepted.
• We are unable to offer price adjustments.

Web Store refunds will be processed as follows:

1. A Prepaid return shipping label is provided with each order. If the customer uses the Return Shipping Label provided, a $16 Return Shipping Fee will be deducted from the credit card refund or stre credit amount.
2. Place the completed return form in the shipping box and affix the Prepaid Return Shipping label attached to your receipt.
3. For a replacement Prepaid Return Shipping label issued by Santa Fe Dry Goods, Workshop & Wild Life, please contact a Web Sales Associate at 505-982-6192 or help@santafedrygoods.com.
4. Please deliver the return package to the Carrier or their Authorized Collection Facility.
5. Please note that for orders with more than 4 home goods items, a custom return shipping fee equal to the original outbound shipping cost will be applied to the order should the items be returned.

If using an alternate carrier for return shipping, please insure the return merchandise for its full value and retain a record of the tracking number. Santa Fe Dry Goods, Workshop & Wild Life are not responsible for loss/damage on returns shipped under an alternate label/carrier.

Store Credit

Store credit does not expire. Please contact a Web Sales Associate to use store credit for Web Store purchases. Web Sales Associates may be contacted at (505) 982-6192 or help@santafedrygoods.com.

Exchanges

We offer one-time complimentary shipping on size exchanges for the same item purchased. Sale Merchandise is excluded. For assistance with a size exchange, please contact a Web Sales Associate at (505) 982-6192 or  help@santafedrygoods.com

International Returns

All international sales are Final Sale.

Customer-Requested Delayed Shipments

In the event there is a customer-requested shipping delay of more than 5 days after the original purchase, please note that we will be unable to extend a credit card refund if the pieces requested aren't quite right. However, we will still extend store credit or an exchange for any delayed-shipping pieces returned within 30 days of the original purchase.

Please note there is a small chance that merchandise is being sold in the Santa Fe Dry Goods, Workshop & Wild Life brick and mortar stores simultaneous to online purchases being finalized. If this occurs, a Web Sales Associate will inform the customer and transact a refund for the merchandise.