E-Commerce Return Policy

Placing A Web Store Order

Please note there is a small chance that merchandise is being sold in the Workshop, Santa Fe Dry Goods & Wild Life brick & mortar stores simultaneous to online purchases being finalized.  If this occurs, a Web Sales Associate will inform the customer and transact a refund for the merchandise.

Web Store Return Guidelines

Web Store returns are only accepted if the merchandise:

  • Has not been worn, washed, or used in any way
  • Has all tags attached
  • Remains in the condition in which it was shipped

Web Store refunds will be processed as follows:

  • If merchandise is returned to Workshop, Santa Fe Dry Goods & Wild Life within 15 days of UPS delivery date to customer, the return will be refunded to the customer’s credit card.
  • If merchandise is returned to Workshop, Santa Fe Dry Goods & Wild Life within 16-30 days of UPS delivery date to customer, the return will be refunded for store credit.  Please note, store credit does not expire.
  • Returns are not accepted more than 30 days after UPS delivery date to customer.
  • We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

Each Web Store package contains a UPS Prepaid Return Shipping label.  If the customer uses the UPS label provided, a $16 Return Shipping Fee will be deducted from the credit card refund or store credit amount.

Store Credit 

Store credit does not expire. Please contact a Web Sales Associate to use store credit for Web Store purchases.  Web Sales Associates may be contacted at 505-982-6192 or help@santafedrygoods.com.

Exchanging Web Store Merchandise

The Web Store offers one time complimentary shipping on size exchanges for the same item purchased.  For assistance with a size exchange, please contact a Web Sales Associate at 505-982-6192 or  help@santafedrygoods.com.

How to Return Web Store Merchandise

  • Complete the return form provided  and place it in the shipping box with the Web Store merchandise to be returned.
  • Affix the UPS Prepaid Return Shipping label provided to the outside of the shipping box.
  • If returning in the original shipping box, please be sure to cover any original shipping labels.
  • For a replacement UPS Prepaid Return Shipping label issued by Workshop, Santa Fe Dry Goods & Wild Life, please contact a Web Sales Associate at 505-982-6192 or help@santafedrygoods.com.
  • Please deliver the return package to a UPS Carrier or a UPS Collection Facility.
  • If using an alternate carrier for return shipping, please insure the return merchandise for its full value and retain a record of the tracking number.  Workshop, Santa Fe Dry Goods & Wild Life Web Store are not responsible for loss/damage on returns shipped under and alternate label/carrier.

Approval Box Returns

All merchandise purchased from an Approval Box is a Final Sale.

International Returns

All international sales are Final Sale.