Shipping and Returns

Placing Your Order

Please note there is a small chance that your merchandise is being sold in our stores simultaneous to your online purchase. If this occurs, we will call or notify you via email within 24 hours. Your credit card transaction will be voided on the same business day.
Items in stock will be shipped via UPS in 1-2 business days.

Shipping to U.S. Customers

Our base domestic shipping rates:
• UPS Ground: $16 (1-5 business days)
• 2nd Day Air: $44 (2 business days, delivery typically by end of day)
• UPS Next Day Air: $68 (next business day, delivery typically by 3 pm)
• UPS Next Day Air Early: $110 (next business day delivery as early as 8am)

For heavier/bulkier packages (boots, coats, bedding, furniture), or fragile and high value packages (jewelry, ceramics), there may be additional shipping charges that will be reflected in your shopping bag.

For shipments to Hawaii and Alaska, our shopping cart will automatically select 2 Day Shipping as this more efficient service is less expensive than UPS Ground.

Please note that deliveries must be to a street address. UPS cannot deliver to PO Boxes. You will receive UPS tracking information to your email address when your order leaves our store. You will be able track your package by going to ups.com/tracking.

Shipping to International Customers

International orders will be shipped via DHL/UPS and international rates will apply to
all overseas addresses. The purchaser is responsible for all international taxes, customs, and duties. Please email ysidro@santafedrygoods.com for questions regarding any International inquiry. All international sales are final.
For specific International Shipping Rates, please call 505-982-6192 or e-mail rebekah@santafedrygoods.com.

Returns

If for any reason you are not satisfied with your purchase, returned garments/items are only accepted if they:

• Arrive back to Santa Fe Dry Goods/Workshop/Wild Life within 20 days from the date they were shipped to you
• Have not been worn, washed, or used in any way
• All tags are attached
• Remain in the condition in which they were shipped

Please note that ALL SALE items can ONLY be returned for STORE CREDIT. Worn or used merchandise cannot be returned unless defective, in which case a Return Authorization will be issued. Contact ysidro@santafedrygoods.com

Late Returns

• Returns received from 20-30 days from the date we shipped to you will be refunded as store credit only.
• Returns made after 30 days from the date we shipped to you will not be accepted.

Credit Card Refunds

A refund to your credit card will be issued for the cost of merchandise minus a $15.00 return shipping fee. Please note that shipping costs will not be reimbursed.
Credit Card refunds are processed on Thursday of each week.

Store Credit Refund

• ALL SALE items can ONLY be returned for STORE CREDIT
• Refunds to Store Credit do not incur a return shipping fee.
• Store Credit does not expire. If you wish to make an inquiry about your availableStore Credit or to make a Web Store purchase using your Store Credit, please call 505-982-6192 or email help@santafedrygoods.com

Exchanging your item(s)

We offer complimentary exchanges. If you would like to return item(s) in exchange for other merchandise, please contact us at help@santafedrygoods.com.

How to Return Your Item

• Complete the Return slip and put it in the shipping box with your merchandise to be returned.
• If you choose to use the prepaid (UPS) return label that was included in the package.
Affix the return label to the outside of your package.
• You may use the original shipping box, however, be sure to black out or cover any
additional shipping labels that may be on your return package.
• Drop your Return package off at any UPS collection facility, or give it to your UPS carrier.

If you choose to use your own Return Shipping method, be sure to protect yourself from loss by insuring the Return Merchandise for its full value and retain a record of the tracking number for your reference.

We are not responsible for loss/damage on returns shipped under a different label/carrier.

Approval Box Returns

Any item purchased in an approval box is a FINAL sale. Approval boxes are sent to our customers so that they may try on and choose products before purchase.