Shipping and Returns
Please note that items are not guaranteed in stock due to orders being filled simultaneously. If we are unable to complete your order, you will be notified via email within 24 hours. In stock items will be shipped within 1 business day.
Shipping to U.S. Customers
The general rates are as follows. For heavier items such as boots and coats or more expensive items requiring a higher rate of shipping insurance, there may be additional shipping charges that will be reflected in your shopping bag.
Ground (3-7 Business days): $10 3 Day Select: $25 2nd Day Air: $45 Next Day (3 pm delivery): $65
Delivery estimates (business days)
All deliveries must be to a street address, not a post office box. You will be contacted by e-mail with a UPS tracking number when your order leaves our store, and can track your package by going to ups.com/tracking.
Shipping to International Customers
International addresses will be subject to international rates and will be shipped via U.S.Postal Service. Return postage is at purchaser’s expense. Please call 505-982-4066 or e-mail firstname.lastname@example.org for specific rates.
If you are not delighted with your purchase, return the item in its original condition within 15 days for a full refund, less the total shipping costs.
To receive a refund based on purchase price of the item(s) and in the original form of payment:
1. All merchandise must be returned (postmarked) within 15 days of the original purchase date.
2. The merchandise must be in its original, new condition with all tickets attached.
3. Sale items are returned for store credit only.
Returning your item
Complete the return section on the packing slip and include it with your merchandise. For your convenience, we have included a pre-paid United Parcel Service (UPS) return label with your packing slip. Simply complete your name and address and affix the return label to the outside of your package. We suggest that you retain a record of the return tracking number for future reference.
You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.
Your return package can be dropped off at any UPS collection location, or given to your UPS carrier. Original shipping costs and a return shipping fee of $15.00 will be deducted from your return.
If you choose to use a different return method or you no longer have the pre-paid label, we suggest that you insure your package for the full value of the merchandise in order to protect yourself from loss.
Refunds are processed on the 1st and 15th of each month.
Exchanging your item
If you decide to return your item(s) in exchange for additional merchandise, you will receive a store credit for the full amount, including shipping costs. Exchanges will be processed following receipt of returned merchandise. Store credits are redeemable at any time. Questions regarding available credit may be made via e-mail at email@example.com or by calling 505-982-4066.